This policy (“Privacy Policy”) governs how RummyChakra collects, uses, shares, and protects the personal information disclosed to us by Users in the course of their usage of the Platform, and forms an integral part of the Terms of Service between RummyChakra and you. Accordingly, you are advised to read this Privacy Policy carefully before accessing the Platform.
All words used but not defined herein shall have the meaning ascribed to them in the Terms of Service.
1. Types of information we collect
1.1. We may collect the following types of information:Information you provide: When you register on the Platform, you will be required to provide us with your name, location, email address, mobile number, display picture, social media account ID (where submitted by you), and other relevant profile information. Additionally, you may be required to provide your bank account details , where applicable. In some cases, such as referral programs or team play options, you may provide us with personal information of another person.
Transaction details initiated by you: If you initiate a recharge transaction, we receive and store details pertaining to such transaction, including the payment method used, the amount added to the Game Account, and the date and time of the transaction.
Interaction information: When you interact with our customer support over any medium, such interactions may be recorded and stored.
Technical information about you: - We automatically collect certain information from you when you use the Platform, including your IP address, location, other unique device identifiers, your browser type, language, the URL of the website which you may have used to reach our Platform, and cookies (defined below).
Usage information: When you play the game of Rummy offered by us on the Platform, Includes games in all forms and variations (together, “Games”) on our Platform, we collect details related to the manner of your use of and interaction with our Platform and other Users such as the date and time during which you accessed the Platform, location from where you access the Platform, the points of money spent on each Game you participate in (where applicable), the duration for which you play any Game, and the formats and variations of Game you participate in.
Messages: When you use our Platform to communicate, we receive and store the messages you may send or receive on the Platform, and any other content you may upload or share on the Platform.
Cookies: We use cookies, small text files that uniquely identify your browser and enable Us to recognize the information you have consented to give us, to store certain types of information each time you visit any page on our Platform. These cookies do not contain any personal information and you may choose what cookies you allow by managing your cookies settings on your browser. This will allow you to delete your browser cookies or disable them entirely, however, if you choose to disable all cookies, it will affect your overall experience with our Platform— it may make parts of our Platform non-functional or inaccessible to you in such cases. Therefore, we recommend that you enable cookies for our Platform. The cookies we collect are mainly used to serve advertising banners to you and in doing so we may use the services of third parties. Such third-party service providers do not know the name, phone number, address, email address, or any personal information about you, and no personal information is collected or used in this process.
Web beacons: We use web beacons, images that are part of the web pages, also called pixel tags or clear gifs, in combination with cookies to understand how you interact with our Platform and the content therein. When you disable cookies, web beacons are also likely to become ineffective. You can also add browser extensions to specifically block web beacons.
1.2. Some of the information that we require you to provide on first accessing or registering on the Platform is mandatory and/or essential to the provision of our services to you, and hence if you do not provide such mandatory information, you may not be able to access some of the features of the Platform.
2. How we use your information
2.1. In addition to the uses of information described elsewhere in this Privacy Policy, we use your information to do the following:enable your access and use of the Platform;
facilitate your participation in various types of Games and events on the Platform;
market our Services or products or services of our group companies, affiliates and subsidiaries to You.
send you Rummy Chakra service-related emails and communications, including notifications about changes to our policies or services;
handle support requests, including investigating a transaction or issuing a refund (where applicable);
perform internal operations such as troubleshooting, data analysis, testing, research, statistical, internal training, and quality management purposes aimed at improving the Platform, enhancing future game developments, and making advertisements more relevant. Such analysis is aggregated and does not pertain to any specific User.
Verification and identification of Users and their accounts;
measure and understand the effectiveness of the promotions, and advertisements we serve to you and others;
personalise the Platform for you, including the promotions and advertisements that may be served to you;
provide you with customer support; and enforce our Platform Policies.
2.2. Where you use our referral program, we use your name/email address in the heads of the email/SMS sent to the person referred; and the name, mobile number, and email address of the person referred, to communicate with them.
2.3. Optional use: We may use your personal information for the purpose of testimonials and other promotions.
3. How we store your information
The information collected by us from Users of the Platform is securely stored and processed on servers located in India.4. How we share your information
4.1. We may share your information with various third parties who assist us in providing you with our services, including the following:Service providers, such as information technology and payment service providers, whose services may form a part of or may be necessary for the provision of our services;
Advertisers and advertising networks that require the information to select and serve advertisements to you and other Users;
Cloud storage providers to store the information you provide and for disaster recovery services, as well as for the performance of any contract we enter into with you;
Analytics and search engine providers that assist us in the optimisation and improvement of the Platform; and
Entities that provide us with marketing assistance or entities that we collaborate with provide you with rewards and other promotional offering;
Entities that provide us with customer support services;
Entities that provide us with services relating to verification and identification of users and their accounts.
4.2. The service providers we engage are bound by agreements containing confidentiality and data protection obligations that require them to take sufficient technical and organizational measures to safeguard your information.
4.3. If we sell or otherwise transfer our business, or our assets, in full or part, to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), your information may be among the items sold or transferred. The buyer or transferee would be obligated to honour the commitments made in this Privacy Policy.